Umbrella Arcades Reviews

At Umbrella Arcades, they offer custom builds for arcade machines. The standard rates are as follows: - Design: $50 per hour for builds without existing plans - Cabinet Build: The cost of chosen materials and components plus $1500 - Shipping: $350 flat rate

Full cabinet builds take between 4-8 weeks to complete depending on the complexity.

In addition, there are promo codes available that can provide discounts of up to 30% off on Umbrella Arcades products. There are also deals for free shipping and average savings of around $18.41. New customers to Umbrella Arcades can receive additional discounts and sales.

Please note that these prices and costs are subject to change and it's always best to check the official website for the most accurate and up-to-date information.

Umbrella Arcades is known for its Wall Mounted Arcade, a modern, sleek, and eye-catching design that is handmade in the US. This museum-quality steel cabinet is a balance of modern design and performance. It's a popular product among customers who have praised its space-saving design compared to traditional cabinets. The company was founded in 2020 by Paul Renzi, starting as a DIY project and leading to the production of an improved model. All of their steel frame production and final assembly is done locally in PA, USA. They offer high performance retro gaming consoles and their products include arcade cabinets like Batocera, Bigbox, Kinhank, Launchbox, Polycade, Retropie, Super Console X, and others. Their customer service is highly appreciated, offering 24-hour assistance with setup and questions.

Umbrella Arcades provides customers with a variety of payment methods. These include, but are not limited to, credit cards, debit cards, and PayPal. Umbrella Arcades also accepts other payment methods. For more specific payment methods, you can visit the Umbrella Arcades website.

The return policy of Umbrella Arcades lasts 30 days. If 30 days have gone by since your purchase, unfortunately, they can’t offer you a refund but you may still be eligible for an exchange or replacement. You should contact them within 5 days of delivery. Returns must be in new or like new condition and are subject to a 20% restocking fee. Returns must be properly packed and shipped via an authorized shipper. The buyer is responsible for return shipping charges including packing. Original shipping and handling fees are non-refundable. Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on your bank). They will replace any items if they are defective or damaged. If you need to exchange an item, let them know how they can help. Depending on where you live, the time it may take for your exchanged product to reach you may vary. To return your product please contact them and let them know what is going on. If they decide to issue a return, you should ship your product to 814 Lakeview Ct. King of Prussia PA, 19406, United States. For full arcade cabinets, you will be required to package the item in its original crate with ample foam or bubble wrap to prevent damage during return shipping.

When you place an order with Umbrella Arcades, your order is carefully wrapped and crated to ensure that it arrives safely. The shipments are sent door-to-door using UPS Ground. The delivery times can vary based on many different factors, but they typically take between 5-10 days. You will be provided with tracking information for your order.

Yes, Umbrella Arcades does offer international shipping. You can reach out to them via their contact page to request rates for your specific country. They carefully wrap and crate their arcade cabinets to ensure safe arrival. The shipments are sent door-to-door using UPS Ground. Shipping providers and delivery times can vary based on different factors, but typically take between 5-10 days. Please note that you should check VAT taxes prior to ordering as they may be required before delivery.

UmbrellaArcades.com has a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all components present. To start a return, you can reach out using the store chat, or contact them at paul@umbrellaarcades.com. If your return is accepted, you may send your item back to the provided address. Items sent back without first requesting a return will not be accepted. Returns should be addressed to "Umbrella Arcades", and shipped to 814 Lakeview Court, King of Prussia PA, 19406. For Wall Mounted Arcades, returns will not be accepted other than those related to an exchange due to physical damage that occurred during shipment.

Once an exchange return is approved and received, they will ship the replacement item within several days. Tracking information for the new shipment will be provided via email. They will notify you once they’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically be refunded on your original payment method. Please remember that it can take several days for your bank or credit card company to process and post the refund. Refunds will not be issued for Wall Mounted Arcades.

Cancellation requests may be submitted for any item other than Wall Mounted Arcades. You can reach out via store chat or contact them at paul@umbrellaarcades.com, and they will cancel the order and issue a refund immediately.

As for the shipping policy, if you would like assistance with a custom build, they provide the necessary resources. The shipping cost is a $350 flat rate. Full cabinet builds take between 4-8 weeks to complete depending on the complexity.